Terms of Use

01About CHANCE and these Terms

These Terms govern your use of the CHANCE app, website and related services operated by Hajiyev Davud, Volmerswerther Str. 35, 40221 Düsseldorf, Germany. Operator contact: chance@chance.stream. For help with the app or purchases, contact support@chance.stream.

Please read these Terms before using CHANCE. They explain the rules for accounts, gameplay, user content and optional purchases. Our Privacy Policy explains how personal information is handled. Store terms and mandatory consumer protections also apply where relevant.

02Age and your account

You must be at least 13 years old to use CHANCE and meet any higher minimum age or authorisation requirements that apply where you live. If your local law requires a parent or guardian to authorise your use of the service or a purchase, obtain that authorisation first. Acceptance of these Terms does not replace any separate parental consent required for personal-data processing.

Provide accurate registration information and keep access to your account email secure. Do not share sign-in codes, impersonate another person or use an account you are not authorised to access. Tell us if you suspect unauthorised access.

03Daily challenges and fair play

CHANCE offers a new camera-based photo mission each day. The mission shown in the app sets the task. Normally you have three attempts for the day; a failed attempt uses one heart. Progress, results, rankings and rewards depend on server-confirmed activity and the applicable mission or event rules.

Do not cheat, automate gameplay to gain an unfair advantage, falsify submissions, exploit vulnerabilities or interfere with other users or the service. Do not harass people or use CHANCE for unlawful activity.

Choose safe, lawful ways to complete tasks. Never trespass, photograph people without any required permission, or put yourself or others at risk to complete a mission. Skip a task if it cannot be done safely.

04Your photos and live content

You retain ownership of content you submit. You give us a non-exclusive licence to host, transmit, display and process that content only as reasonably needed to operate the features you choose, verify missions, moderate abuse and provide support. This includes using relevant service providers as described in the Privacy Policy; it does not grant us an unrestricted right to use your photos in advertising.

You must have the rights and permissions needed to share your content. Do not submit illegal, abusive or infringing content or disclose another person’s private information without a lawful basis.

Live broadcasts are visible and audible to their authorised audience. We may restrict or remove content that violates these Terms, and you may contact support to report content or challenge a moderation decision.

Promotional use of a mission photo requires your separate, optional consent identifying the photo, channels and duration. Refusing this consent does not limit gameplay. You can withdraw it at chance@chance.stream as described in the Privacy Policy. Agreeing to these Terms alone does not provide promotional consent.

05Verification and events

Photo missions may use automated verification. Checks can be inaccurate or delayed. Contact support if you believe a result is wrong; include the relevant mission and account information without sending sign-in codes. Our ability to review an image may be limited after its disclosed retention period ends.

Events may have separate eligibility rules, schedules, access limits and participation conditions, shown before participation or purchase where relevant. CHANCE currently offers in-game rewards only, not cash or physical prizes. Any rewards offered and the conditions for earning them will be set out in the relevant event rules. A Watcher Pass purchases spectator access; it does not promise a place as a participant, a particular result or a reward.

06CHANCE Supporter

Supporter is an optional monthly subscription. Available benefits are shown in the app and may include a Supporter badge, exclusive frames and a monthly charm. Supporter does not provide extra daily attempts or easier missions.

Unless cancelled, the subscription renews automatically under the terms shown by your store. The price, billing period and any trial or promotional conditions shown at purchase apply. You can manage or cancel renewal in the Apple or Google account used to subscribe. Cancellation normally stops the next renewal rather than ending the already-paid period.

Claimed monthly charms remain in your collection after ordinary subscription expiry. Active-only badges and frames require a current entitlement. Refunded, revoked or fraudulent purchases may lead to correction of related access or items, subject to your legal rights.

07Watcher Pass and purchase restoration

A Watcher Pass is a one-time purchase of spectator access for the specific event selected at purchase, until that event ends. It is not an automatically renewing subscription or access to every event.

Purchases are linked to the CHANCE account used when they are verified. To restore eligible purchases, use Restore purchases in the app with the appropriate store account and the same CHANCE account. Contact support if access is missing or an event is unavailable after purchase. We will investigate the issue; this does not limit any remedy you are entitled to under applicable law.

08Payments, cancellation and refunds

Store purchases are billed by Apple or Google, not through the CHANCE website. Review the store’s price and purchase information before confirming payment. Do not make a purchase without the payment account holder’s authority.

Refund requests follow the process of the store where you paid and the mandatory law that applies. You can contact CHANCE support for help with missing access or an incorrect entitlement. We do not promise that every refund request will be approved, and nothing in these Terms excludes statutory cancellation, refund or other consumer rights.

Uninstalling CHANCE or deleting an account does not automatically cancel a store subscription.

09Service changes and account restrictions

We may maintain, update or change CHANCE to improve it, address security issues or comply with law. We cannot guarantee uninterrupted access. Changes to paid features remain subject to your contract and mandatory consumer rights; these Terms do not give us an unrestricted right to remove paid benefits without an appropriate remedy.

We may restrict access where reasonably necessary to address serious misuse, security risks or legal requirements. Where appropriate, we will explain the reason and provide a way to contact us about the decision. Immediate action may be necessary to protect users or the service.

10Intellectual property and responsibility

CHANCE branding, software and original materials belong to their respective rights holders. You may use the app and website for their intended purposes, subject to these Terms and any applicable open-source licences. This does not give you ownership of CHANCE or a right to copy or distribute protected materials beyond what the law or a licence allows.

You are responsible for your own conduct and the content you submit. Our responsibility for providing the service is governed by applicable law. Nothing in these Terms excludes liability that cannot lawfully be excluded, including applicable liability for intentional wrongdoing, gross negligence, personal injury or mandatory consumer protections.

11Closing your account and resolving concerns

You may stop using CHANCE at any time. The current development build does not yet have working in-app deletion. Send current requests to support@chance.stream or privacy requests to chance@chance.stream. The planned account-deletion process will let you initiate deletion in the app and gives you 30 days after acceptance of a verified request to cancel deletion and restore the account. If you do not cancel, deletion becomes permanent and the account cannot be restored. Progress and access linked to the deleted account may be lost, subject to applicable law. The Privacy Policy explains data deletion, shorter retention periods and limited exceptions; statutory erasure rights remain available.

Deleting the app or account does not itself cancel an Apple or Google subscription. Manage renewal in the store where you subscribed.

If you have a complaint about CHANCE, contact support with enough information for us to investigate. You remain free to use any complaint or dispute-resolution route available under applicable law.

12Applicable law and updates

These Terms are governed by German law. If you are a consumer, this choice does not deprive you of mandatory protections available under the law of your country of habitual residence where those protections apply. These Terms do not require you to bring every dispute exclusively in Germany.

We may update these Terms for justified changes to the service or legal requirements. We will provide notice and seek agreement where required; changes do not retrospectively remove accrued mandatory rights. The published effective date identifies the applicable version.

Contact: Hajiyev Davud, Volmerswerther Str. 35, 40221 Düsseldorf, Germany; chance@chance.stream.